How VirtuAI works

VirtuAI is a platform for building AI agents and putting them on the channels your customers and teams already use. This page explains the few concepts you need and the order to set things up in.

Concepts

Workspace : Everything in VirtuAI belongs to a workspace: agents, tools, knowledge bases, keys, users and analytics. Nothing is shared between workspaces, so a team or client gets its own.

Agent : An AI assistant with a personality (its instructions), a model, and the channels it answers on.

Knowledge base : Documents the agent can search to ground its answers in your company’s content.

Tool : An action the agent can take, such as looking up an order or calling one of your APIs. Tools can be custom, predefined, or come from an MCP server.

Channel : Where people talk to the agent: web chat, browser voice, WhatsApp or Google Chat.

The path to a live agent

1. Pick the workspace. Use the workspace selector and check you are not editing another team’s workspace.
2. Add your keys. In Settings, add the model provider and channel keys you need. See Workspace settings.
3. Add knowledge and tools. See Knowledge bases and Tools.
4. Create the agent. See Create your first agent.
5. Turn on channels. See Web chat, Voice widget, WhatsApp and Google Chat.
6. Test before launch. Work through the go-live checklist.
7. Monitor and improve. Review Conversations and Analytics every week.