Go-live checklist

Run these checks before you share an agent with real users.

1. Send 10 to 20 realistic prompts taken from real customer questions.
2. Check tone, accuracy and response speed.
3. Test fallbacks: unclear questions, missing data, and a tool that fails.
4. Check escalation: the agent should know when to send the user to a person.
5. Test every enabled channel at least once.
6. Confirm each test conversation appears in Conversations.
7. Check each channel’s verification: on Google Chat, that GOOGLE_CHAT_PROJECT_NUMBER is set and the Chat app’s Authentication audience is Project number; on Telegram, that the webhook is registered. If you use voice connections, keep integration key enforcement on.

Launch only when all of these pass. After launch, repeat steps 1 to 5 whenever you change the agent’s personality, model, knowledge or tools.