Frequently asked questions
Product
Section titled “Product”What is VirtuAI?
Section titled “What is VirtuAI?”A platform for building AI agents and putting them on the channels your customers and teams already use, with every conversation kept in one auditable place. See How VirtuAI works.
Which AI models can my agents use?
Section titled “Which AI models can my agents use?”You choose the provider and model per agent:
- Google Gemini, through the Gemini API or through Vertex AI
- Anthropic Claude, directly or through Vertex AI
- OpenAI GPT
- OpenCode Go, which offers models from other vendors such as DeepSeek, Qwen, GLM and Kimi
The agent form lists the models currently available for each provider. Models that the provider retires are removed from the list.
Can I use my own model provider keys?
Section titled “Can I use my own model provider keys?”Yes. Each workspace adds its own keys in Settings: GOOGLE_API_KEY for Gemini, OPENAI_API_KEY for OpenAI, ANTHROPIC_API_KEY for Anthropic, and a Vertex AI service account and project for models on Vertex AI. See Workspace settings.
Can different agents use different models?
Section titled “Can different agents use different models?”Yes. The model is set per agent. In the workspace web chat, an admin can also choose which models people are allowed to pick.
Which channels are supported?
Section titled “Which channels are supported?”Web chat (as a link or embedded in your site), browser voice, WhatsApp through Twilio, Google Chat, Slack and Telegram. Agents can also be called by other agents over the A2A protocol, for example from Gemini Enterprise. Each agent has its own integration URLs, so different agents can serve different channels. See WhatsApp and Google Chat.
Which languages are supported?
Section titled “Which languages are supported?”Agents answer in whatever language you instruct them to in their personality, within what the chosen model supports. The VirtuAI app and the web chat interface are available in English and Spanish. Gemini voice agents can be set to 22 languages and regional variants, including English, Spanish, Portuguese, French, German, Japanese, Chinese and Arabic.
Can agents take actions, not just answer?
Section titled “Can agents take actions, not just answer?”Yes, through tools. You can connect your own HTTP APIs, attach predefined tools, or add MCP servers. Ready-made MCP servers include Gmail, Google Drive, Google Calendar, BigQuery, Cloud Storage, GitHub, Slack and HubSpot. Where a service needs the user’s own account, the user connects it once and the agent acts as that user. See Tools.
Can I test a change before my users see it?
Section titled “Can I test a change before my users see it?”Yes. Turn on versioning for an agent to edit it in a draft, review the changes, evaluate the draft, and publish it as a numbered version. You can roll back to any earlier version. A workspace can also require someone else to approve a publish.
How do I measure agent quality?
Section titled “How do I measure agent quality?”Use Evaluations: build a dataset of test cases, run it against an agent, and score each answer with automatic checks (for example, required text, expected tool calls, latency or cost) or with a model acting as a judge. Evaluations can also score a sample of real web chat conversations. Analytics and end-user thumbs up and down feedback complete the picture.
Can I cap how much my agents spend?
Section titled “Can I cap how much my agents spend?”Yes. In Budgets, set a daily or monthly token or cost limit per provider or model. A budget either warns when the limit is exceeded, or blocks new requests until the period resets.
Data and security
Section titled “Data and security”Where is my data hosted?
Section titled “Where is my data hosted?”VirtuAI runs on Google Cloud. For the region that serves your workspace, contact support.
Who owns my data?
Section titled “Who owns my data?”Your agreement with VirtuAI sets out data ownership. Within the product, everything you create belongs to your workspace, and nothing is shared between workspaces.
Is my data isolated from other customers?
Section titled “Is my data isolated from other customers?”Yes. Agents, knowledge bases, tools, keys, conversations and users belong to a workspace, and access is checked on every request against the workspace you are working in.
How long are conversations kept?
Section titled “How long are conversations kept?”One year by default. A workspace admin can set the conversations.retention_days setting anywhere from 1 day to 10 years (3,650 days). Older transcripts are removed automatically. See Conversations.
Can I export my data?
Section titled “Can I export my data?”Yes. People with the conversations.manage permission can export the filtered conversation list as CSV, or a single conversation as Markdown or JSON. Exports mask sensitive data the same way the screen does, and every export is recorded in the access log. See Exporting.
How is sensitive data in conversations protected?
Section titled “How is sensitive data in conversations protected?”Credit card numbers, API keys, private keys, passwords and bank accounts are detected as messages are stored, and shown masked. Revealing a value requires the conversations.pii_reveal permission, and every reveal is logged with the user and time. See Sensitive data.
How do I control who can do what?
Section titled “How do I control who can do what?”With roles. Every workspace starts with admin, user and viewer roles, and each menu and action checks the permissions of your role. See Users and roles.
Does VirtuAI support single sign-on?
Section titled “Does VirtuAI support single sign-on?”Yes. A workspace can sign in through its own OpenID Connect identity provider, with groups mapped to VirtuAI roles, and password sign-in can be turned off. Without SSO, people join by email invitation and sign in with a password.
How do I stop strangers from calling my agents’ webhooks?
Section titled “How do I stop strangers from calling my agents’ webhooks?”VirtuAI verifies every channel with its platform’s own mechanism: Twilio’s signature for WhatsApp, Google’s token for Google Chat, the signing secret for Slack, and a webhook secret for Telegram. Requests that fail the check are rejected, so knowing an agent’s URL isn’t enough to talk to it. For voice connections, create an integration key and turn on enforcement. See Security overview and Integration keys.
Buying and support
Section titled “Buying and support”How does billing work for Google Cloud Marketplace purchases?
Section titled “How does billing work for Google Cloud Marketplace purchases?”If you bought VirtuAI through Google Cloud Marketplace, you are billed through Google Cloud Marketplace, on your Google Cloud billing account. Model usage with your own provider keys is billed by that provider.
How do I get support?
Section titled “How do I get support?”Email admin@imvirtuai.com. Customers who bought through Google Cloud Marketplace get the same support as direct customers. See Support for what to include and how severity works.
Where can I see what has changed?
Section titled “Where can I see what has changed?”In the release notes.